How Can We Help You?

Reset a password, update an email address, manage household access, or resolve login issues.

Help a learner sign in using a family account, individual password, or school-issued code.

Create, update, or switch between learner profiles connected to the same household account.

Prepare a learner, select the subject, and begin the correct diagnostic assessment.

Learn what to do after a browser closes, device disconnects, or an assessment session pauses.

Review placement, skill gaps, strengths, enrolled grade, and current performance level.

Open assigned lessons, follow personalized recommendations, and continue the learning pathway.

Turn on word tracking, hear unfamiliar words, select a voice, or use early-reading phonics support.

Understand writing prompts, revision guidance, rubric feedback, and teacher review.

Navigate math lessons, submit responses, review feedback, and understand mastery indicators.

See which skills are mastered, developing, current, or recommended next.

View, understand, or troubleshoot weekly progress reports and family notifications.

Review classroom, grade-level, school, district, growth, and license utilization data.

Adjust pacing, audio assistance, visual support, reading support, and learner accommodations.

Find accessibility guidance for keyboard navigation, focus states, scalable text, and screen readers.

Access onboarding checklists, launch plans, staff training, milestones, and implementation guidance.

Prepare bulk rosters, assign users, resolve import errors, and configure school access.

Find training modules, role-based learning, certification pathways, and implementation resources.

Update payment information, review subscription status, or resolve a failed payment.

Get help with license allocations, seat usage, contracts, invoicing, or organization billing.

Resolve display, audio, browser, connection, mobile, tablet, or desktop issues.